top of page


A Day in the Life of a Trainee Account Handler

June 2022

One thing you can be sure of is that no two days are alike. So says Daniel Clark, Trainee Account Handler in Personal Lines at Turner Rawlinson. Since joining the firm, Daniel has thrown himself in with enthusiasm and commitment and soon proved to be a key member of the team. Always keen to learn and extend his capabilities, Daniel describes ‘learning and developing’ as a key aspect of his role and is enjoying working towards his CERT CII accreditation. This is a core qualification for insurance staff working in all sectors of the profession and will enable Daniel to develop core knowledge of key disciplines before he chooses an area in which to specialise. “I’m working hard to achieve my CII and grow in the business and industry,” he says. Having shown a real aptitude for the work, Daniel says he is thoroughly enjoying helping clients with their personal insurance needs. “I’m learning more every day and aim to provide the highest calibre of service to clients, new and old, by providing insurance tailored to their needs and helping in any way I can.” It’s this commitment to always going the extra mile that makes Daniel stand out and which aptly illustrates Turner Rawlinson’s stated aim ‘ to put the client at the heart of all we do’. He readily admits that ‘satisfying clients and keeping them happy’ is a real motivation, alongside working within a great team environment. Daniel sums up his job as being ‘demanding, important and enjoyable’, while describing himself as ‘dedicated, adaptable and light-hearted’, both of which mesh perfectly, showing him to be in exactly the right job for his personality and abilities. When it comes to personal life, Daniel’s hobbies include cooking and playing football. He says he takes inspiration from Steven Gerrard, who ‘always makes the most of it, despite the ensemble’, highlighting a desire to succeed and achieve. Always a good communicator, Daniel says he enjoys speaking with people from any walk of life, which is certainly a key requirement of his job. He admits the one area in which he’s not so successful is getting his ‘5 a day’, but that is easily rectified. In our book, Daniel has all the right qualities to do well in his job and career, and we are very proud of how he has adapted to the role, committed to his studies and shown a real appreciation and enjoyment of working with the Personal Lines team.


020 8450 5336

bottom of page